Our guarantee
If pests come back, so do we — free, within 48 hours.
That is the whole thing. It is one sentence on purpose, because a guarantee you need to read twice is not a guarantee.
What that means in practice
You are on a quarterly plan. Three weeks after a visit, ants are back on the kitchen counter. You text or call us, and we come back out inside two business days and treat it again. You are not charged. You do not lose a visit off your plan. Nothing about your next scheduled service changes.
That is it. There is no claim form, no inspection to determine whether the activity is severe enough, no limit on how many times you can use it, and no fine print that turns the 48 hours into five business days under certain conditions.
The reason it is written this way is that this is a small market and it checks. A guarantee full of qualifiers works exactly once — the first time somebody tries to use it and discovers what the qualifiers were for. Then they tell their neighbours.
We would rather eat the cost of an occasional extra truck roll than have that conversation. It is also, honestly, a better business: if a house needs three callbacks in a quarter, we have a treatment problem to fix, and a guarantee that makes callbacks free is what surfaces it.
The rest of the terms
- ✓No annual contract
- ✓No cancellation fee
- ✓Unlimited free re-services between visits
- ✓48-hour response guarantee
- ✓Auto-pay on file, cancel any time
No annual agreement means you are never locked in for a year you regret by month three. No cancellation fee means leaving costs you nothing — no $199 to get out, no prorated penalty, no final invoice that arrives after you thought you were done.
Auto-pay is the default because it means nobody has to think about invoices, and you can cancel it in one message. We think that is a reasonable trade. If it is not, tell us and we will bill you directly instead.
Common questions
- Is there a limit on free re-services?
- No. If you are on a quarterly plan and you see activity between visits, we come back out. As many times as it takes. There is no cap and no per-visit charge — if we needed to come out five times in a quarter, that would be our problem to solve, not a bill for you.
- What counts as 'within 48 hours'?
- Two business days from when you tell us. In practice most re-services happen faster than that. If we cannot make it inside 48 hours, we will tell you when you call rather than let you find out by waiting.
- What isn't covered?
- Termite treatment carries its own separate warranty terms, because a termite job is a different kind of work with a different timescale. WDI inspections are a report rather than a treatment, so there is nothing to re-service. And a pest we have not been treating for — if you signed up for general pest and you now have a bat in the attic, that is a new job, not a callback.
- Do I have to prove anything to use it?
- No. You tell us you are seeing something, we come out. We are not going to ask you to photograph an ant or argue about whether the activity is bad enough to qualify. The whole point of a plain guarantee is that it does not have a process attached to it.
- What if I just want to stop?
- Then you stop. There is no annual contract and no cancellation fee, so there is nothing to get out of and nothing owed. Tell us and we cancel the auto-pay.